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before you send an e-mail for help or support :

General Information and Questions:


Hallo international guests, we need to optimize e-mail communication from you to us and from us to you. Please take care that you notice this :

  • 1.) If you send us any question for any information about an Ascend unit, you need to answer the question page as good as you can.
    If not, you are blocking our time for qualified answers - and either we must charge you a handfull dollars for this - or we must drop your e-mail. So please help us, so we can help you.
  • 2.) If you internally discuss a repair, we did write a lot of information about the shipment- handling and the shipment costs in this web. Please read it first.
  • 3.) All payment informations ( we must make some money with this service) are on the payment page.
  • 4.) We try to help you as good as possible, but we can not and we will not violate any property or copyright.

Please allways fill the subject line of your e-amail,

otherwise our spam - filter will kill the incomming e-mail without notice.


If you dont get an answer within 2 days, you need to resend it with a different subject line, you need to avoid all words like porn, viagra or sex.

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